Contacts

Keep your business contacts organised in Hermes and use them in your messaging campaigns. Import a list from an Excel or text file, store recipient details and prepare your next communication from the platform.

Contact management for business messaging

Your recipients in one place

A prepared contact list makes campaign setup easier. Instead of entering the same numbers for every message, store your contacts and use the information you need for each communication.

Import your list

Bring existing contacts into Hermes using an Excel or text file.

Store useful details

Keep phone numbers together with names and other available contact information.

Prepare a campaign

Use your organised contacts when choosing recipients for a message.

Available contact fields

  • Phone number — required.
  • Title, first name and last name.
  • Email address.
  • Four additional free fields for other information.

Before importing

Check the phone-number format and the structure of your file. Keep each field consistent across the list and make sure it contains the recipients appropriate for the communication you intend to send.

Frequently asked questions

Do I need every field for each contact?

The phone number is required. Complete the other fields according to the details you hold and how you plan to use the list.

Can I import a list I already use?

Yes. Hermes supports contact imports from Excel or text files.

Can I personalise the message?

For messages containing a name, a reference or an individual offer code, see parameterised SMS and the instructions for preparing a recipient file.